Respecting Our Staff
As a patient we will treat you as an individual, with courtesy and respect, regardless of your background, ethnicity, religious beliefs, personal situation or the nature of your health problem. We ask that you treat all Doctors, Nurses and staff with the same courtesy and respect. The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list.
Your Contact Details
If you have given the Practice your contact details, including mobile numbers, it is your responsibility to notify us if your details change.
Referred to a hospital or specialist
The Central Referral Service (CRS) manage all referrals and will contact you regarding your appointment. To follow up a referral please contact CRS direct on 0300 123 0771 between 14.00 and 18.00 Monday to Friday. If you need to contact Broomfield Hospital please call them on 01245 513900. Please note we are unable to provide pre-op bloods and swabs if requested by the hospital, please contact the hospital for these tests.
Are you a spouse, relative or friend that helps to look after someone? Please let us know as we may be able to offer additional support.
Due to unprecedented demand on our services we no longer offer a full travel clinic - see Travel for further information.
Friends and Family Test
Click here to download a Friends and Family Survey Card to bring into the survey. To reply online please see the 'Friends & Family Survey' under Quick links to the right. Please click this link for foreign language versions foreign language versions
Whitley House Surgery Download our Surgery Leaflet
We are a long established training practice offering a personal, friendly service whilst delivering a high standard of medical care. The practice was bought by Dr Theo Whitley in 1927 when it was located at Thorneybrook, New London Road (opposite where Marks and Spencer is now). Then it expanded and moved to Moulsham Street, where the surgery was named after Dr Whitley.
The surgery continued to grow and moved to refurbished premises in Writtle Road in September 2003. The building was previously occupied by Marconi and before that Crompton and Co.
Our aim is to provide our registered patient population with high quality, personal health care. We aim to maintain and improve the health of our patients by working in partnership with them. Continuing professional development ensures the entire practice team work within national and local guidelines for the benefit of its patients. Click here to read our full mission statement - the aims and objectives with which we strive to run our organisation.
To request access to our online services please contact reception with the following documents ;
Photo ID and proof of address - for example a passport or driving licence together with a bank statement or council tax statement.
We have serveral online services available at the bottom of this page such as Requesting Repeat Prescriptions, Requesting an Appointment and Cancelling an Appointment. To view our statement of intent for IT click here Statement of Intent IT-WHS-Contract2014-15.pdf
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Preferred Method of Contact
We would like to record your preferred method of contact so that you can receive your health information in a format that you are able to access easily.
For most of us our preferred method of contact is our home or mobile phone, or by letter but if you are a person with (for example) a hearing impairment, deaf, have a visual impairment or blind that may not be suitable for you. If you or someone you are caring for requires us to make contact in a preferred manner, please let us know by informing Reception. We will then record your wishes by highlighting it on your medical records.
Urine and Stool Samples for Testing
If you have been asked to provide a urine or stool sample please note that samples are collected at 1pm Monday to Friday. Please place them in the designated box on reception. Any samples handed in after 1pm will be stored overnight in the collection box. You are requested not to bring samples in after 1pm on Fridays.
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Medical Sick Certificates
Please note - you do not need to see a doctor to get a sick certificate until you have been unwell for 6 days or more. After 6 days a doctor will need to issue a certificate for you. If you subsequently need an extension to this, our reception staff can request this from the doctor on your behalf (you do not always have to see a doctor). It takes a minimum 48 hours for this to be ready. Please also note we are unable to provide duplicate copies.
Like To Register?
We have currently reached our full patient capacity and we are temporarily unable to register any new patients. This is to ensure that we offer a safe and effective service to our existing patients.
Fill in our registration forms and come see us. Find out more.
(Site updated 18/05/2018)