CCG closure Wednesday 11th September 2019
The Surgery will be closed from 12.00 for training purposes. There will be no medical staff available. Please call 111 for medical advice and 999 for any medical emergencies.
Please note the doors will be locked from 12.00 please make alternative arrangements to collect prescriptions before we close on that day.
Meet The Team
The Spring newsletter provides information about the Surgery and staff roles. Newsletter Spring 2019
Please note we are unable to accept phone requests for prescriptions.
We are currently experiencing a very high volume of prescription requests. Prescriptions may take up to 4 working days to process.
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more.
Extended Access Appointment Available
GP and Nurse appointments are now available in this area during the evenings and at the weekend. To book an appointment contact Reception .For more information, visit bit.ly/ExtendedAccess
Appointments in Mid Essex are available at local hubs from 6.30pm to 8pm Monday to Friday, 8am to 2pm Saturday and Sunday and over bank holidays. Book through the practice in the same way as any other appointment. Please note this is not a walk-in service.
New Patient Registration
We are registering new Patients but this service is only offered to patients that live within the Whitley House published registration boundary. We continue to closely monitoring our patient numbers so that we can provide the highest level of care and also to ensure all residents within our registration boundary have access to a GP surgery. We are not able to make any exceptions to this policy.
If you live within our boundary please fill in our registration forms and come see us. Find out more.
Need to Find a GP Surgery?
If you are not within our published registration boundary please contact NHS England for advice. Tel 0300 3112233.
Dementia Support Clinics
The Alzheimer's Society offer free practical and emotional monthly support clinics at the surgery. These are run by their Family Navigator Service who are able to offer tailored information and advice and link you up with local professionals and services. For more information and an appointment please contact reception.
Respecting Our Staff
As a patient we will treat you as an individual, with courtesy and respect, regardless of your background, ethnicity, religious beliefs, personal situation or the nature of your health problem. We ask that you treat all Doctors, Nurses and staff with the same courtesy and respect. The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent and abusive patients from the list.
Your Contact Details
If you have given the Practice your contact details, including mobile numbers, it is your responsibility to notify us if your details change.
GDPR- Your Data Matters
The GDPR replaces the Data Protection Directive 95/46/EC and is designed to harmonise data privacy laws across Europe to protect and empower all EU citizens' data privacy and to reshape the way in which organisations across the region approach data privacy. The GDPR came into effect on 25 May 2018. Our full policy can be viewed on the Practice Policies page on this website.
Whitley House Surgery and the NHS are committed to keeping patient information safe and always being clear about how it is used. To find out more visit: nhs.uk/your-nhs-data-matters
Referred to a hospital or specialist
The Central Referral Service (CRS) manage all referrals and will contact you regarding your appointment. To follow up a referral please contact CRS direct on 0300 123 0771 between 14.00 and 18.00 Monday to Friday. If you need to contact Broomfield Hospital please call them on 01245 513900. Please note we are unable to provide pre-op bloods and swabs if requested by the hospital, please contact the hospital for these tests.
Due to unprecedented demand on our services we no longer offer a full travel clinic - see Travel for further information.
Friends and Family Test
Click here to download a Friends and Family Survey Card to bring into the survey. To reply online please see the 'Friends & Family Survey' under Quick links to the right. Please click this link for foreign language versions foreign language versions
Whitley House Surgery Download our Practice Leaflet
We are a long established training practice offering a personal, friendly service whilst delivering a high standard of medical care. The practice was bought by Dr Theo Whitley in 1927 when it was located at Thorneybrook, New London Road (opposite where Marks and Spencer is now). Then it expanded and moved to Moulsham Street, where the surgery was named after Dr Whitley.
The surgery continued to grow and moved to refurbished premises in Writtle Road in September 2003. The building was previously occupied by Marconi and before that Crompton and Co.
Our aim is to provide our registered patient population with high quality, personal health care. We aim to maintain and improve the health of our patients by working in partnership with them. Continuing professional development ensures the entire practice team work within national and local guidelines for the benefit of its patients. Click here to read our full mission statement - the aims and objectives with which we strive to run our organisation.
To request access to our online services please contact reception with the following documents ;Photo ID, for example a passport or driving licence or a bank card
We have serveral online services available at the bottom of this page such as Requesting Repeat Prescriptions, Requesting an Appointment and Cancelling an Appointment. To view our statement of intent for IT click here Statement of Intent IT-WHS-Contract2014-15.pdf A limited number of smear appointments with a Nurse are available via our online services. Nurse appointments are not available to book online for any other purpose.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Preferred Method of Contact
We would like to record your preferred method of contact so that you can receive your health information in a format that you are able to access easily.
For most of us our preferred method of contact is our home or mobile phone, or by letter but if you are a person with (for example) a hearing impairment, deaf, have a visual impairment or blind that may not be suitable for you. If you or someone you are caring for requires us to make contact in a preferred manner, please let us know by informing Reception. We will then record your wishes by highlighting it on your medical records.
Urine and Stool Samples for Testing
If you have been asked to provide a urine or stool sample please note that samples are collected at 1pm Monday to Friday. Please place them in the designated box on reception. Any samples handed in after 1pm will be stored overnight in the collection box. You are requested not to bring samples in after 1pm on Fridays.
Bowel cancer screening is offered every 2 years to men and women aged 60 to 74.
People older than this can ask for a screening kit every 2 years by calling the Freephone number 0800 707 60 60.
People eligible for bowel cancer screening get an invitation letter, along with an information leaflet explaining screening and its possible benefits and risks.About a week later, the programme sends a test kit with instructions on how to use it at home. Results are sent out 2 weeks after the laboratory receives the completed kit.
Medical Sick Certificates
Please note - you do not need to see a doctor to get a sick certificate until you have been unwell for 6 days or more. After 6 days a doctor will need to issue a certificate for you. If you subsequently need an extension to this, our reception staff can request this from the doctor on your behalf (you do not always have to see a doctor). It takes a minimum 48 hours for this to be ready. Please also note we are unable to provide duplicate copies.
(Site updated 15/07/2019)