CORONA VIRUS UPDATE
Please check link above - information is changing all the time!
Following government guidelines issued 12.03.2020
NEW GOVERNMENT GUIDELINES
If you have a COUGH or HIGH TEMPERATURE
You must go home and self-isolate for 7 days
You do not need to call us or NHS 111 to report your cough / high temperature
If you feel really unwell, call NHS 111 for medical advice
If you have another condition you are worried about (and cough/temperature) call NHS 111 for medical advice
PHONE FIRST APPOINTMENT SYSTEM
All patients must call if they require an appointment
DO NOT WALK IN TO SURGERY
All patients will be called back by a clinician
We will try and manage your condition / needs without you having to come to the surgery
The clinician will book you an appointment where necessary
__________________________
We are currently experiencing an extremely high volume of telephone calls. When you get through on the phone please hold, we will get to your call. If you ring off you will go to the back of the telephone queue. Thank you for your understanding.
Your views can help improve local GP and health services
Some patients registered at this GP practice will soon be invited to take part in a national survey. If you receive a questionnaire please help NHS England by filling it in as soon as possible. For further information visit www.gp-patient.co.uk
Try The New NHS App
If you are a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smart phone or tablet. You can use the NHS App to check symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use the SystmOne online service you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Repeat Prescriptions
To re-order medication up to 7 days in advance visit our prescriptions page and complete the online form Find out more. We now process all our prescriptions electronically so let us know which pharmacy you want your sent to. Click here for more information electronic prescribing poster. Due to the current corona virus situation we will accept telephone request for medication. Please call after 2pm
Extended Access Appointment Available
Appointments in Mid Essex are available at local hubs from 6.30pm to 8pm Monday to Friday, 8am to 2pm Saturday and Sunday and over bank holidays. Book through the practice in the same way as any other appointment. Please note this is not a walk-in service.
Respecting Our Staff
As a patient we will treat you as an individual, with courtesy and respect, regardless of your background, ethnicity, religious beliefs, personal situation or the nature of your health problem. We ask that you treat all Doctors, Nurses and staff with the same courtesy and respect. The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent and abusive patients from the list.
Your Contact Details
If you have given the Practice your contact details, including mobile numbers, it is your responsibility to notify us if your details change.
Referred to a Hospital or Specialist
The Central Referral Service (CRS) manage all referrals and will contact you regarding your appointment. To follow up a referral please contact CRS direct on 0300 123 0771 between 14.00 and 18.00 Monday to Friday. If you need to contact Broomfield Hospital please call them on 01245 513900. Please note we are unable to provide pre-op bloods and swabs if requested by the hospital, please contact the hospital for these tests.
Online Services
To request access to our online services please contact reception with the following documents ;Photo ID, for example a passport or driving licence or a bank card.
We have several online services available - please click on 'Online Services' under Quick Links on the right hand side of the screen
Urine and Stool Samples for Testing
If you have been asked to provide a urine or stool sample please note that samples are collected at 1pm Monday to Friday. Please place them in the designated box on reception. Any samples handed in after 1pm will be stored overnight in the collection box. You are requested not to bring samples in after 1pm on Fridays.
Medical Sick Certificates
Please note - you do not need to see a doctor to get a sick certificate until you have been unwell for 6 days or more. After 6 days a doctor will need to issue a certificate for you. If you subsequently need an extension to this, our reception staff can request this from the doctor on your behalf (you do not always have to see a doctor). It takes a minimum 48 hours for this to be ready. Please also note we are unable to provide duplicate copies.
Preferred Method of Contact
We would like to record your preferred method of contact so that you can receive your health information in a format that you are able to access easily.
For most of us our preferred method of contact is our home or mobile phone, or by letter but if you are a person with (for example) a hearing impairment, deaf, have a visual impairment or blind that may not be suitable for you. If you or someone you are caring for requires us to make contact in a preferred manner, please let us know by informing Reception. We will then record your wishes by highlighting it on your medical records.
(Site updated 02/04/2020)
For appointments and prescriptions please use the
Online Services link above. Alternatively, just click
here.