On Monday 6th January 2020 our reception team answered more than 367 phone calls and the surgery issued over 422 prescriptions, whilst also dealing with other enquiries and requests. Thank you for your understanding and support at this busy time. 

Your views can help improve local GP and health services

Some patients registered at this GP practice will soon be invited to take part in a national survey. If you receive a questionnaire please help NHS England by filling it in as soon as possible. For further information visit www.gp-patient.co.uk

 CCG closure Tuesday 11th February 2020

The Surgery will be closed from 12.00 for training purposes. There will be no medical staff available. Please call 111 for medical advice and 999 for any medical emergencies.

Please note the doors will be locked from 12.00 please make alternative arrangements to collect prescriptions before we close on that day.

Try The New NHS App

If you are a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smart phone or tablet. You can use the NHS App to check symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use the SystmOne online service you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Repeat Prescriptions

Please note we are unable to accept phone requests for prescriptions. To re-order medication visit our prescriptions page and complete the online form Find out more. 

Extended Access Appointment Available

Appointments in Mid Essex are available at local hubs from 6.30pm to 8pm Monday to Friday, 8am to 2pm Saturday and Sunday and over bank holidays. Book through the practice in the same way as any other appointment. Please note this is not a walk-in service. 

Respecting Our Staff

As a patient we will treat you as an individual, with courtesy and respect, regardless of your background, ethnicity, religious beliefs, personal situation or the nature of your health problem. We ask that you treat all Doctors, Nurses and staff with the same courtesy and respect. The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent and abusive patients from the list.

Your Contact Details

If you have given the Practice your contact details, including mobile numbers, it is your responsibility to notify us if your details change.

Referred to a Hospital or Specialist

The Central Referral Service (CRS) manage all referrals and will contact you regarding your appointment. To follow up a referral please contact CRS direct on 0300 123 0771 between 14.00 and 18.00 Monday to Friday. If you need to contact Broomfield Hospital please call them on 01245 513900. Please note we are unable to provide pre-op bloods and swabs if requested by the hospital, please contact the hospital for these tests.

Online Services

To request access to our online services please contact reception with the following documents ;Photo ID, for example a passport or driving licence or a bank card.  

We have several online services available - please click on 'Online Services' under Quick Links on the right hand side of the screen

Urine and Stool Samples for Testing

If you have been asked to provide a urine or stool sample please note that samples are collected at 1pm Monday to Friday. Please place them in the designated box on reception. Any samples handed in after 1pm will be stored overnight in the collection box. You are requested not to bring samples in after 1pm on Fridays.

Medical Sick Certificates

Please note - you do not need to see a doctor to get a sick certificate until you have been unwell for 6 days or more. After 6 days a doctor will need to issue a certificate for you. If you subsequently need an extension to this, our reception staff can request this from the doctor on your behalf (you do not always have to see a doctor). It takes a minimum 48 hours for this to be ready. Please also note we are unable to provide duplicate copies.

Preferred Method of Contact

We would like to record your preferred method of contact so that you can receive your health information in a format that you are able to access easily.

For most of us our preferred method of contact is our home or mobile phone, or by letter but if you are a person with (for example) a hearing impairment, deaf, have a visual impairment or blind that may not be suitable for you. If you or someone you are caring for requires us to make contact in a preferred manner, please let us know by informing Reception. We will then record your wishes by highlighting it on your medical records.