Please follow the latest government guidelines if you have any symptoms of covid or are notified that you have been in contact with anyone that has
Do not attend the surgery if you have any current covid symptoms - if you feel you need medical treatment from the surgery, please call us
Click here to visit the government website
What We Offer
Whitley House Surgery offers a wide range of services and support delivered by an extensive multidisciplinary team. Please click here to read our practice leaflet with further information.
Make an Appointment
We are able to see you by appointment only. Please telephone us on (01245) 347539 Monday to Friday.
A normal appointment is 10 minutes and is intended for one person. Please make a separate appointment for each person to be seen. If you feel you need more time then please ask for a double appointment.
If you turn up late for your appointment we may not be able to see you
Unforeseen events may cause us to run late, in which case we apologise.
Language translation / interpretation support is available - please tell us of any requirements when you book your appointment as it needs arranging ahead
Chaperones are available for your appointment - inform reception when you arrive if you want one
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. We may contact you if you repeatedly miss appointments.
You can reply to your appointment confirmation text message to cancel your appointments, you can cancel online if you have a login or you can call us
Click here to be taken to the online login page
Doctor Link Symptom Assessment
The surgery now also offers DoctorLink. You can download DoctorLink from here: Doctor Link App
We ask that you undertake a symptom assessment through DoctorLink. The symptom assessment will ask you a number of questions to help to identify your problem and the outcome will direct you to the right treatment.
If your outcome indicates that an appointment is required at the surgery, simply click on the 'request an appointment' button. The surgery will text (or call you) with appointment details.
Sick / FIT Notes
If you have been ill for 7 days or less you don’t need to see a Doctor. You can complete a Self-Certification form yourself. However some employers insist on a Doctor’s note regardless. A Doctors note under these circumstances involves a charge of £10.
Many employers have their own self-certification forms. If your employer doesn’t have its own form you can download the Self Certification Form. Please print it, fill it in and hand it in to your employer. You do not need to see a Doctor.
You can click here to complete the Self Certification Form which is now an online process via the gov.uk website
If you have been ill for more than 7 days you will need a doctor’s certificate. These certificates are called ‘Fitness to Work’ Certificates. You may require an appointment. If you have already been seen by your Doctor about this illness your certificate will be sent to you within a week. If you require an extension to your 'Fitness to Work' certificate, please contact reception as you may not need an appointment for this.
Extended Access Hub
Mid Essex residents who need to see a GP or nurse on a weekday evening, Saturday or Sunday can now book an appointment to visit the Mid-Essex Extended Access Hub. This can be booked via your GP Surgery Monday - Friday or directly with the hub by calling them at weekends on Tel: 01245 398055.
Appointments are available as follows:
- Monday to Friday, 18:30 to 20:00
- Saturday and Sunday, 08:00 to 20:00
Consultations will usually take place via telephone or video call. If a face-to-face appointment is required, it will be at North Chelmsford Health Centre, Sainsbury's, 2 White Hart Lane, Springfield, Chelmsford, CM2 5EF.
Use the NHS app to check symptoms order medication and book appointments including your flu vaccination. Go to www.nhs.uk/nhsapp
NHS 111 Online
Follow this link https://111.nhs.uk. Complete an online assessment to get advice about the condition / illness you are currently experiencing and what support you may need.
Pharmacist Advice and Treatment
You may not need to see a doctor or nurse. Many minor ailments can be treated by visiting your community pharmacist
The following website also contains lots of useful information for everyday ailments: www.selfcareforum.org
Need a Dentist
The NHS in Mid Essex has an urgent NHS dental service. Contact 111 or NHS Choices.
Whitley House Policy is that:
All patients with a recognised dental problem should not be given a GP clinic ot telephone appointment but should contact their own dentist or the urgent NHS dentist.
If there is something the dentist cannot prescribe the dentist must contact the GP directly. If there is uncertainty as to whether the patients problem is dental then they can see the GP to be assessed. However if the problem turns out to be dental, then as per the GMC recommendations, they will be directed to the dentist and not treated by the GP.
Dentists are obliged to issue NHS prescriptions to NHS patients where required. They also have a duty of care to issue private prescriptions to private patients.
Accident and Emergency
Please protect this precious resource and only attend A&E for accidents and emergencies! If you have chest pains or the possible symptoms of a Stroke (F.A.S.T - Face drooping, Arms unable to lift above head, Speech slurred, Time is critical) Dial 999 not the GP Surgery