Appointments

What We Offer

Whitley House Surgery offers a wide range of services and support delivered by an extensive multidisciplinary team. Please click here to read our practice leaflet with further information.

Surgery Booklet- Nov 2021.pdf

Make an Appointment

We are able to see you by appointment only. Please telephone us on (01245) 347539 Monday to Friday. 

A normal appointment is 10 minutes and is intended for one person. Please make a separate appointment for each person to be seen. If you feel you need more time then please ask for a double appointment.

If you turn up late for your appointment we may not be able to see you 

Unforeseen events may cause us to run late, in which case we apologise. 

Language translation / interpretation support is available - please tell us of any requirements when you book your appointment as it needs arranging ahead

Chaperones are available for your appointment - inform reception when you arrive if you want one

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.  We may contact you if you repeatedly miss appointments.

You can reply to your appointment confirmation text message to cancel your appointments, you can cancel online if you have a login or you can call us

 

Click here to be taken to the online login page

Doctor Link Symptom Assessment

The surgery now also offers DoctorLink. You can download DoctorLink from here: Doctor Link App

We ask that you undertake a symptom assessment through DoctorLink. The symptom assessment will ask you a number of questions to help to identify your problem and the outcome will direct you to the right treatment. 

If your outcome indicates that an appointment is required at the surgery, simply click on the 'request an appointment' button. The surgery will text (or call you) with appointment details. 

Extended Access Hub

Mid Essex residents who need to see a GP or nurse on a weekday evening, Saturday or Sunday can now book an appointment to visit the Mid-Essex Extended Access Hub. This can be booked via your GP Surgery Monday - Friday or directly with the hub by calling them at weekends on Tel: 01245 398055.

Appointments are available as follows:

  • Monday to Friday, 18:30 to 20:00
  • Saturday and Sunday, 08:00 to 20:00

Consultations will usually take place via telephone or video call. If a face-to-face appointment is required, it will be at North Chelmsford Health Centre, Sainsbury's, 2 White Hart Lane, Springfield, Chelmsford, CM2 5EF.

NHS App

Use the NHS app to check symptoms order medication and book appointments including your flu vaccination. Go to www.nhs.uk/nhsapp

NHS 111 Online

Follow this link https://111.nhs.uk. Complete an online assessment to get advice about the condition / illness you are currently experiencing and what support you may need.

Pharmacist Advice and Treatment

You may not need to see a doctor or nurse. Many minor ailments can be treated by visiting your community pharmacist

Self Care

The following website also contains lots of useful information for everyday ailments: www.selfcareforum.org

Need a Dentist

The NHS in Mid Essex has an urgent NHS dental service. Contact 111 or NHS Choices.

Whitley House Policy is that:

All patients with a recognised dental problem should not be given a GP clinic ot telephone appointment but should contact their own dentist or the urgent NHS dentist.

If there is something the dentist cannot prescribe the dentist must contact the GP directly. If there is uncertainty as to whether the patients problem is dental then they can see the GP to be assessed. However if the problem turns out to be dental, then as per the GMC recommendations, they will be directed to the dentist and not treated by the GP.

Dentists are obliged to issue NHS prescriptions to NHS patients where required. They also have a duty of care to issue private prescriptions to private patients.

Accident and Emergency

Please protect this precious resource and only attend A&E for accidents and emergencies! If you have chest pains or the possible symptoms of a Stroke (F.A.S.T - Face drooping, Arms unable to lift above head, Speech slurred, Time is critical) Dial 999 not the GP Surgery