Whitley House Surgery has a new phone system which is going live and will record all inbound and outbound calls for training and monitoring purposes.
The system brings many benefits including increased lines to help patients trying to get through to the surgery and a queue buster system whereby patients beyond a certain number of people in the queue will be offered the opportunity to keep their place in the queue but put their phone down – they will receive an automatic call back when their call reaches the top of the queue. We frequently receive over 500 calls a day and hope the new system will support us with the volume and access for our patients.
Please follow the latest government guidelines if you have any symptoms of covid or are notified that you have been in contact with anyone that has
Do not attend the surgery if you have any current covid symptoms - if you feel you need medical treatment from the surgery, please call us
Click here to visit the government website
Face Coverings. National guidance for healthcare settings. Updated 24.2.2022
This latest version of the guidance we are required to work towards is called: ‘Infection Prevention and control for seasonal respiratory infections in health and care settings (including SARS-CoV-2) for Winter 2021-2022’ and can be found on the gov.uk website.
The NHS guidelines which remain in force beyond 24th February 2022 continue to require staff, patients and visitors to wear a mask/face covering in healthcare settings (unless medically exempt).
This guidance is following the ‘Living with Covid White Paper’ and can be found on the gov.uk website and is called C1594-living-with-covid-19-white-paper-update.pdf
To maintain the safety of everyone inside the building and ensure we meet the requirements set out in the above guidance - we require anyone not wearing face covering to wait outside the reception area, whilst the clinician that they are due to see is consulted.
Thank you for your understanding
Follow this link for further information on how to Book or manage a coronavirus (COVID-19) vaccination - NHS (www.nhs.uk)
Surgery Training Dates
In line with the Mid-Essex Clinical Commissioning Group, the surgery will be closed for mandatory staff training from 12.00 to 18.30 on the following dates. Please call 111 for routine enquires or 999 for emergencies.
Thursday 19th May 2022
Wedensday 29th June 2022
Thursday 19th July 2022
Dr Towers Retired
Dr Towers retired at the end March 2021. Any patients registered to her have been moved to another GP Partner at the Surgery. However, Whitley House Surgery doesn't run GP-specific patient lists, so patients remain welcome to see whichever GP they choose.
Hospital Wait Times
Using this link patients can access information about hospital elective waiting lists. If you have been referred for a procedure / operation, this may give you a guide to the waiting time you face: