News

Important News

Whitley House Surgery has a new phone system which is going live and will record all inbound and outbound calls for training and monitoring purposes.

The system brings many benefits including increased lines to help patients trying to get through to the surgery and a queue buster system whereby patients beyond a certain number of people in the queue will be offered the opportunity to keep their place in the queue but put their phone down – they will receive an automatic call back when their call reaches the top of the queue. We frequently receive over 500 calls a day and hope the new system will support us with the volume and access for our patients.

Surgery Training Dates

In line with the Mid-Essex Clinical Commissioning Group, the surgery will be closed for mandatory staff training from 12.00 to 18.30 on the following dates. Please call 111 for routine enquires or 999 for emergencies. 

Thursday 19th May 2022

Wedensday 29th June 2022

Thursday 19th July 2022

 

Dr Towers Retired

Dr Towers retired at the end March 2021. Any patients registered to her have been moved to another GP Partner at the Surgery. However, Whitley House Surgery doesn't run GP-specific patient lists, so patients remain welcome to see whichever GP they choose.

Hospital Wait Times

Using this link patients can access information about hospital elective waiting lists. If you have been referred for a procedure / operation, this may give you a guide to the waiting time you face:

https://www.myplannedcare.nhs.uk/east/mid-south-essex/