At the NHS, we want our patients to have the best experience possible and having continuous patient feedback is crucial in helping us deliver what patients want and need. 

The national Cancer Patient Experience Survey (CPES) asks for feedback from cancer patients (16 years and over*), to inform and improve local cancer services across England. Those who were treated for cancer as an inpatient or day-case, and left hospital in April, May or June 2023, will be invited to take part in the survey. 

The survey takes no more than 20 minutes to complete and can be done online, on paper, or over the phone. If you need support completing the survey or need it made available in another language, you can call the free helpline number: 0800 103 2804.  

The NHS and cancer charities use the results to understand what is working well and which areas need improvement. The results enable them to identify national and local priorities and work with patients and partners to deliver change.

The survey is anonymous, and all personal data will be kept safe.

The results of the survey will be available in Summer 2024. 

For more information on the survey and how to access help and support in completing it, please visit www.ncpes.co.uk. 

*For those aged 16 and under, feedback is collected via the Under 16 Cancer Patient Experience Survey: www.under16cancerexperiencesurvey.co.uk. 

If you have been asked to complete an annual contraceptive medication review form, please click on this link to access our new 'Online Clinical Forms' page Online Clinical Forms

 If you are attending the surgery and have something that could infect others, please consider wearing a mask to protect patients and staff 

From 1st October 2022 our Extended Hours are changing

Currently:

We open 7-8am on a Tuesday / Thursday and Friday

Changes: 

From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8pm on weekdays, and from 9am to 5pm on Saturdays.

We want to provide the right services at a time which is convenient for you.

We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.

The new way of delivering out-of-hours appointments will give you:

• Access to more healthcare professionals. This new service will be delivered by professionals including GPs, nurses, pharmacists and health care assistants.
• More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments and remote appointments like telephone, video, or online appointments.
• Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally, so it is likely they will available closer to your home.

From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8pm on weekdays, and from 9am to 5pm on Saturdays.

When we asked local people what you wanted from these appointments you told us you would be happy to travel to any of Chelmsford City Health’s practices which are all within a close proximity of one another. In response to this, we have arranged the following.  For the month of October, out of hours appointments will be available at your usual surgery with a focus on providing mainly flu and COVID vaccinations.  From November, most appointments will be available at the Baddow Village Surgery, Longmead Avenue, Great Baddow, Chelmsford, CM2 7EZ.

Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).

We are working together with other GP practices in our local area as part of the Chelmsford City Health Primary Care Network. You can find out more about Chelmsford City Health Primary Care Network on our PCN website at https://www.chelmsfordcityhealthpcn.nhs.uk.

An out-of-hours appointment might not be at your regular GP surgery. When you book an appointment, you will be told where the appointment will be.

All the out-of-hours appointments will be routine and not available as walk-in appointments. You will need to book the appointments in advance.

To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the appointments which are available, and which healthcare professional is the right person to help you.

If you need medical help now but it's not an emergency, you can also go to 111 online or call 111.

If you are attending with anything infectious, please be courteous to others in the waiting room and maintain social distancing

If you are vulnerable and concerned about being in a busy waiting room, please see a receptionist who can find an alternative solution for you

The surgery's new phone system is helping us answer 2250 to 2500 calls a week from our patients ! We can also see that 40 to 50 patients call us as the phone lines open at 8am. We try hard to answer this huge volume of calls as quickly as we can, please bear with us. 

One benefit of the new system is 'queue buster' whereby patients are offered the opportunity to keep their place in the queue but put their phone down – they will receive an automatic call back when their call reaches the top of the queue. 

Please note all calls are recorded for training and monitoring purposes.