Hi, Please take care with the current warm weather coming up - please click on link for a guidance from Public Health England
New Phone System
The surgery's new phone system is helping us answer 2250 to 2500 calls a week from our patients ! We can also see that 40 to 50 patients call us as the phone lines open at 8am. We try hard to answer this huge volume of calls as quickly as we can, please bear with us.
One benefit of the new system is 'queue buster' whereby patients are offered the opportunity to keep their place in the queue but put their phone down – they will receive an automatic call back when their call reaches the top of the queue.
Please note all calls are recorded for training and monitoring purposes.
Social distancing in the waiting room
If you are attending with anything infectious, please be courteous to others in the waiting room and maintain social distancing
If you are vulnerable and concerned about being in a busy waiting room, please see a receptionist who can find an alternative solution for you
Face Coverings. National guidance for healthcare settings
This latest version of the guidance we are required to work towards is called: ‘Infection Prevention and control for seasonal respiratory infections in health and care settings (including SARS-CoV-2) for Winter 2021-2022’ and can be found on the gov.uk website.
The NHS guidelines which remain in force beyond 24th February 2022 continue to require staff, patients and visitors to wear a mask/face covering in healthcare settings (unless medically exempt).
This guidance is following the ‘Living with Covid White Paper’ and can be found on the gov.uk website and is called C1594-living-with-covid-19-white-paper-update.pdf
To maintain the safety of everyone inside the building and ensure we meet the requirements set out in the above guidance - we require anyone not wearing face covering to wait outside the reception area, whilst the clinician that they are due to see is consulted.
Thank you for your understanding