Patient Support and Accessibility
PATIENT SUPPORT AND ACCESSIBILITY
Ensuring everyone can access services on an equal footing is a key priority for the NHS. We urge you to tell us of any special circumstances you face or protected characteristics you have which may make accessing healthcare more difficult. If we know of these, we can work together to support you.
Please let us know if any of the following apply to you including but not limited to:
- Armed forces veteran
- Living in a nursing / residential home
- Registered blind / partially blind / deaf
- Physically or mentally disabled
- Communication needs or difficulties
- Those from black and minority ethnicities
- Those from LGBTQPlus communities
Carer / Young Carer / Cared For: Do you help or look after someone who is ill, frail, disabled or mentally ill and would not be able to manage without your help? This could be a friend, neighbour or relative. Knowing you are a carer helps us better support you.
Hearing Disabilities: Please make any hearing difficulties know to reception and we can work with you to ensure successful appointments. Help with booking appointments over the telephone is available from the Royal Association for the Deaf (RAD).
Chaperone: We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable - these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish. You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Disabled Access: The surgery has a ramp and level entry from the rear together with marked disabled parking bays
Language translation / interpretation: Support is available - please tell us of any requirements when you book your appointment as it needs arranging ahead