Suggestions & Complaints
Want to make a suggestion to the practice?
Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.
Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Want to make a complaint?
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
The Surgery takes all positive and constructive comments, suggestions and complaints very seriously. Our aim is to provide the highest possible standard of service and we try to deal efficiently with any problems that may occur. Please send any complaints in writing to Jan Brown. We will acknowledge your complaint within 7 working days and reply within 30 working days. Please click here to download our complaint leaflet Complaint-Pt Leaflet v 1.7.pdf
This does not affect your right to approach NHS England if you feel you cannot raise your complaint with us. You can contact them at NHS England, PO Box 1738, Redditch B97 6PT; telephone: 0300 311 22 33; e-mail: firstname.lastname@example.org; textphone: not available